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Terms of Use Latest update: 21 August 2024

Welcome to Redemption Gym, New Plymouth.

We’re thrilled to have Members join our training facility! Member safety and satisfaction are Redemption’s top priority. Please take a moment to review our terms of use:

Membership Agreement:

  • By signing up, Members agree to be fully responsible for all activities that occur under their membership.
  • Redemption reserves the right, at its own discretion, to suspend or terminate at anytime without notice, memberships that it deems inappropriate, offensive or in violation of these terms.

Membership Cancellation:

  • Members can cancel their membership anytime [after the initial 4-weeks].
  • Notice must be given before the next payment is due by emailing josh@redemption.co.nz.

Membership and Refund Policy:

  • Memberships allow members to receive access to Redemption continuously or regularly over time. 
  • In order to maintain the membership, Members must pay the required recurring fee in a timely manner.
  • All membership fees are non-refundable, even if the gym facilities were not used. This policy supports the maintenance and improvement of our facilities, equipment, and overall member experience.
  • We’re here to help! If any Member encounters any issues, reach out to Redemption for assistance.

Access Anytime:

  • Enjoy 24/7 access to the Redemption facilities.

Health and Safety First:

  • Members must prioritise well-being. If you are not feeling 100%, listen to your body and take a break.
  • Members are required to wipe down equipment after use to keep the space clean and hygienic for everyone.
  • Members must use the equipment appropriately and for its intended purpose only. Misuse of gym equipment or the building may result in membership termination without a refund.

Fire Escape Information:

  • Familiarise yourself with our fire escape routes, conveniently displayed throughout the gym.
  • In case of an emergency, stay calm, follow the exit signs, and proceed to the designated assembly point – Toyworld.

Respectful Environment:

  • We’re a diverse community – be courteous, inclusive, and supportive of fellow members and neighbours.
  • Report any concerns to our staff to ensure everyone feels welcome and comfortable.

Personal Belongings:

  • Redemption takes no responsibility for lost or damaged personal items.
  • Please do not leave personal items unattended.

Communication:

  • Stay connected! Follow us on social media for updates, events, and fitness inspiration.

Changes and Updates

  • We’ll keep you informed about any changes to our terms and conditions – your satisfaction matters.